Refund Policy

Chimera Wings Refund Policy

Effective Date: 5 July 2023

We appreciate your business at Chimera Wings. We want you to have the best shopping experience possible, but we understand that there may be times when you need a refund. Our refund policy is designed to make the process clear and fair for you, following the guidelines set forth by the Consumer Rights Directive (2011/83/EU) to protect your rights as a consumer.

  1. Changing Your Mind:
    • 1.1 You have the right to change your mind about a purchase within 14 days, no questions asked.
    • 1.2 The 14-day period starts from the day the items are received on the provided shipping address.
    • 1.3 If you decide to return your purchase, simply let us know by sending us a clear statement about your decision.
  2. Exceptions to the Right of Return:
    • 2.1 There are a few cases where the right to return does not apply, such as:
      • Personalized or custom-made items.
      • Products that can’t be returned due to health or hygiene reasons once they’ve been opened.
      • Items that have been mixed with other goods and can’t be separated.
      • Items that have been worn and/or used.
    • 2.2 If any of these exceptions apply to your situation, please reach out to us directly, and we’ll do our best to find a solution.
  3. How to Return an Item:
    • 3.1 If you choose to exercise your right to return, we will reimburse you for the full amount, including the delivery costs (except for any additional charges incurred if you selected a non-standard delivery method).
    • 3.2 We will process your refund within 14 days of receiving the returned goods, whichever comes first.
    • 3.3 Contact us in order to arrange a return. You’ll receive the return address from us.
    • 3.4 Please send back the items to us promptly, within 14 days after receiving the goods.
    • 3.5 You are responsible for the cost of returning the goods to us.
  4. Refund Eligibility:
    • 4.1 To be eligible for a refund, please ensure that the returned items are in their original condition, including all original packaging, accessories, and documentation.
    • 4.2 We may reduce the refund amount if the returned items show signs of damage, wear and tear, or are missing any parts.
    • 4.3 If the goods are not returned in their original condition, we may deduct an amount from the refund to account for any decrease in value.
  5. Contact Us: If you have any questions about our refund policy or would like to initiate a refund request, please don’t hesitate to contact us (info@chimerawings.com). We’re here to help!